Privacy Policy

1. Introduction

Welcome to Greystar Europe's Privacy Policy. At Greystar Europe, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This policy applies to all personal information we process through our websites, mobile applications, property visits, offline interactions, and general inquiries.

2. Information We Collect

We collect various types of personal information to provide you with our services:

2.1 Contact Information

• Name, email address, phone number
• Mailing address and billing address
• Emergency contact information

2.2 Personal Identifiers

• Social security number or national identification
• Driver's license number
• Date of birth

2.3 Financial Information

• Banking details and payment information
• Credit history and financial references
• Income verification documents

2.4 Demographic Information

• Age, gender, marital status
• Occupation and employer information
• Household composition

2.5 Technical Information

• Device and browser information
• IP address and location data
• Website usage patterns and preferences

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Process rental applications and lease agreements
• Manage property operations and maintenance
• Provide customer support and respond to inquiries

3.2 Business Operations

• Conduct background and credit checks
• Process payments and manage accounts
• Ensure security of our properties and systems

3.3 Marketing and Communication

• Send promotional materials and property updates
• Conduct surveys and market research
• Personalize your experience on our platforms

4. Information Sharing

We may share your information with:

4.1 Greystar Affiliates

We share information within the Greystar family of companies to provide consistent service and support.

4.2 Service Providers

• Property management companies
• Maintenance and repair services
• Payment processing companies
• Background check and credit reporting agencies

4.3 Property Owners and Managers

When managing properties on behalf of third parties, we may share relevant tenant information with property owners and co-managers.

4.4 Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights and interests.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Correction

• Request access to your personal information
• Request corrections to inaccurate information
• Update your contact preferences

5.2 Data Management

• Request deletion of your personal information
• Restrict the use of your information
• Object to certain processing activities

5.3 Communication Preferences

• Opt-out of marketing communications
• Choose your preferred communication methods
• Unsubscribe from newsletters and promotional emails

6. Data Security

We implement comprehensive security measures to protect your personal information:

• Technical security controls and encryption
• Limited access based on business need
• Regular security reviews and updates
• Employee training on data protection

7. Data Retention

We retain your personal information based on:

• Duration of our business relationship
• Legal and regulatory obligations
• Potential litigation requirements
• Legitimate business interests

8. International Data Transfers

As a global company, we may transfer your personal information across borders. We ensure appropriate safeguards are in place to protect your information during international transfers.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Automated Decision-Making

We may use automated systems, including AI tools, to help process applications and make certain decisions. You have the right to request human review of automated decisions that significantly affect you.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes through our website or direct communication. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

12. Contact Us

13. Jurisdiction-Specific Rights

Depending on your location, you may have additional rights under local privacy laws:

13.1 European Union/United Kingdom

• Right to data portability
• Right to lodge complaints with supervisory authorities
• Additional consent requirements for sensitive data

13.2 United States

• State-specific privacy rights (California, Virginia, etc.)
• Do Not Sell/Share rights where applicable
• Additional disclosure requirements

13.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate, including Canada, Brazil, India, China, and Australia.